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Because this is mainly a volunteer-staffed team, we don’t guarantee to handle all tickets. If you think a ticket needs attention and would like to work on it, but someone else took ownership of the ticket: try to contact the owner and see if they are working on it. If you don’t hear from them within a week you can probably take the ticket over. If you have a filed a ticket and have not heard from anyone, please feel free to join our chat for attention / guidance / support.